VALLEY CITY, N.D. (NewsDakota.com) – SMP Health-St. Raphael is thrilled to announce that it has received a 2025 Customer Experience Award from Activated Insights, formerly Pinnacle Quality Insight. This recognizes SMP Health-St. Raphael’s outstanding performance in Activities and Quality of Food and solidifies their position in the top echelon of care providers nationwide.
“It is our pleasure to congratulate St. Raphael for their well-deserved achievement in winning the Customer Experience Award,” says Bud Meadows, Chief Executive Officer of Activated Insights. “It’s wonderful to see the hard work that SMP Health-St. Raphael is putting in to provide high-quality care—their effort isn’t going unnoticed. This award allows them to provide proof of quality to potential new clients and caregivers.”
Qualifying for the Customer Experience Award signifies that St. Raphael has consistently ranked within the top 15% of care providers across the nation over the past 12 months. This achievement underscores their unwavering commitment to delivering exceptional experiences to St. Raphael and their families.
“St. Raphael Activity staff work very hard to provide a wide variety of activities and meet the individual needs of all the residents” expressed Angi Hansen, St. Raphael Activity Director. “This is a talented group of staff, and I am so proud of them for working hard with the residents and their families to please our residents.”
Throughout the year 2024, St. Raphael engaged residents and their families in monthly telephone interviews. These conversations included open-ended questions and ratings across various categories. St. Raphael used this feedback to drive continuous improvement in their care.
“To achieve this award in both Activities and food is no small task” added Maren Gemar, St. Raphael CEO, “Our residents range in age from mid 20s to 105 with a wide variety of preferences. Our team has a passion for serving those residents and these awards are a testament to that service.”
